Free shipping on US order

FAQs

Q:Will I have to pay sales tax?
A:We do not charge customer tax in America. 

Q : May I know whether you are safe?
A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security. 

Q : How can I place an order?
A:At our store, ordering is easy and simple. Just follow some steps and you will get what you want.

Q : How can I make the payment?
A:There are different ways you can choose to pay at our website. You can choose PayPal, credit card and others.

Q: Do you have a physical store in the US?
A: We do have an online store.

Q : What currencies can I pay?
A:We currently accept payment in US dollars.

Q : How can I choose my size?
A:For every item we do offer a size chart or specific size description under the page below, please measure carefully before you buy.

Q : Can I exchange my item, size or shipping address?
A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How can I know my order status?
A : After sending the package, we will send a tracking number, and you can click on the post office to check the latest status.Please login in to check at "MY ORDERS" line. We will update any news in time.

Q : How fast can I get my order?

A:Different shipping methods will cause different delivery times. But you can find more follow this link:
https://fadcover.com/pages/shipping-policy

Q : Can I return my item?
A:If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link:https://fadcover.com/pages/return-policy

Q : How to contact you?
A:You can contact us via email: customerservice@fadcover.com.